Forged 40 Digital
These terms set out how we work together when you book a drone survey, condition report, virtual tour or Roof Watch plan from Forged 40 Digital. Please read the scope section carefully — it explains exactly what our service is, and what it is not.
Forged 40 Digital ("F4D", "we", "us", "our") is a UK-based drone survey business. We operate under a Civil Aviation Authority (CAA) Operator ID, hold a General VLOS Certificate (GVC) and a CAA Operational Authorisation, and carry public liability and aviation insurance for commercial drone operations.
You can reach us at Dave@forged40.com. Our full business contact details are available on request. In these terms, "you" means the person or organisation booking the service.
We provide drone-based aerial inspection and photography of roofs and buildings, and related deliverables, which may include:
The exact deliverables for your job are those set out in the quote we confirm to you.
This section is important. Our survey is a visual inspection carried out from the air. We report what is reasonably visible in our imagery from the positions and angles we can safely and lawfully fly.
A F4D survey is not, and is not a substitute for:
We assess only what is visible from the air. We do not assess, and give no opinion on, anything that is not visible in that way — including internal roof structures, timbers, underfelt and insulation, areas hidden by other roofs, plant, vegetation, snow or debris, sub-surface or concealed conditions, and the interior of the building. Where our report notes signs "consistent with" a problem (for example, staining consistent with water ingress), that is an indication from surface appearance, not a confirmed diagnosis. We recommend you commission a suitably qualified surveyor, structural engineer or roofing contractor for any structural, intrusive or safety-critical decision.
We do not guarantee that a roof is free of defects, or that every defect present has been detected.
Prices shown on our website are launch rates and are a guide. We confirm a fixed price for your specific job before we fly — once confirmed, that price is the price you pay; the quote is the invoice.
The only things that change a confirmed price are: (a) a change you ask us to make to the scope of work; or (b) site access or airspace permissions that cannot be established. In either case we will tell you before we fly and before anything becomes chargeable.
We are currently not VAT-registered, so no VAT is charged. Travel beyond our core area is included in the quoted price. Payment terms are stated on your invoice; unless agreed otherwise, payment is due on delivery of the report. We may charge interest on late payment in line with the Late Payment of Commercial Debts (Interest) Act 1998 for business customers.
When you book, you confirm that you own the property or are authorised to instruct a survey of it. You are responsible for telling us about any hazards on site, and for arranging any access we need. Where the law or good practice requires permission from others — for example a landlord, managing agent or neighbour — obtaining that permission is your responsibility, and you confirm you have it.
We always make the final decision on whether a flight can be carried out safely and lawfully. We may decline or stop a flight if, in our reasonable judgement, it cannot be flown safely, legally or within our CAA authorisation.
Drone flights depend on weather and airspace. We may need to reschedule a flight at short notice because of wind, rain, poor light, or an airspace or safety restriction. We will not charge you simply because we choose to reschedule for these reasons.
If we attend site and the flight then cannot proceed for reasons outside our control — for example access we were told would be available is not, or conditions on the day make it unsafe — we may charge a reasonable re-attendance fee for a return visit. We will always tell you about any such charge before we incur it.
You can cancel or rearrange a booking by emailing us. If you cancel with reasonable notice before the scheduled date, there is no charge.
Consumers (distance contracts). If you are a consumer and booked at a distance (for example online or by email), you normally have 14 days to cancel under the Consumer Contracts Regulations 2013. If you ask us to begin the service within that 14-day period and we do so, you may have to pay for what we have done up to the point you cancel, and you lose the right to cancel once the service is fully performed. Your statutory rights under the Consumer Rights Act 2015 are not affected by these terms.
We aim to deliver your report and imagery usually within five to seven working days of the flight. This is a target, not a guarantee — turnaround depends on weather, scheduling and workload, and we will tell you if a job will take longer. Reports are delivered electronically (by email or a download link) unless agreed otherwise.
A Roof Watch plan is an agreement to re-survey the same building or buildings on a recurring (normally annual) basis, with a year-on-year comparison report. The term, price and renewal arrangements for your plan are set out when you sign up. Single-building plans roll over annually and can be cancelled with reasonable notice before the next visit. Portfolio and estate plans may be agreed for a fixed term, as stated in your plan. Prices may be reviewed at renewal, and we will give you notice of any change before it takes effect. Everything in section 3 (scope) applies to each Roof Watch survey.
Our 3D virtual tours, including the doll's-house view, are a visual walk-through produced for marketing and record-keeping. They are not a dimensionally accurate measured survey, and not a condition or structural assessment. Hosting of an online tour depends on a third-party platform subscription; we will tell you how long a tour will remain hosted and any options to extend it.
We retain copyright in all imagery, reports and tours we produce. On full payment, we grant you a licence to use the deliverables for the purpose they were commissioned for — for example quoting, marketing a listing, a condition record, or a property transaction. You may not resell or sub-licence them as a standalone product without our agreement.
We may use anonymised imagery from a job in our own marketing. If you would prefer we did not use imagery of your property, just tell us and we will not. We will never present illustrative or example imagery as if it were from your survey, and vice versa.
We will carry out our work with reasonable care and skill. Subject to the paragraph below:
Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited or excluded under UK law. If you are a consumer, your statutory rights are not affected. We strongly recommend you do not make a structural, safety-critical or high-value financial decision on the basis of our survey alone.
Our reports are produced for you, the client who commissioned the job. We accept no responsibility to any third party who relies on a report we did not prepare for them, unless we have agreed that reliance with them in writing.
If something isn't right, please email Dave@forged40.com and we will do our best to put it right quickly. These terms, and any dispute connected with them, are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction.
We may update these terms from time to time. The terms that apply to your job are the ones in force when we confirm your booking. The current version is always published here, with the date shown at the top.